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 | Frequently Asked Questions |
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- Q. Is THE EDGE® one venue?
- A: THE EDGE® encompasses four venues - the Aotea Centre (ASB Theatre and Herald Theatre), The Civic, Auckland Town Hall (Great Hall and Concert Chamber) and Aotea Square.
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- Q. Where are THE EDGE® venues?
- A: All four of THE EDGE® venues are located in the Auckland CBD within easy walking distance of each other, between Queen Street, Wellesley Street and Mayoral Drive. View a map of THE EDGE® venue locations.
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- Q. Is car parking available near THE EDGE® venues?
- A: THE EDGE® venues are situated in Auckland's central business district. There are several public car parks nearby.
The closest option is the Civic Car Park, located directly below Aotea Centre, THE EDGE®. With internal access to Aotea Centre and over 1,000 car park spaces available it is an ideal option when attending a show in our venues.
Auckland City Council has many economic, safe and convenient car parks strategically placed throughout the CBD. The parking buildings are staffed during opening hours. All parking buildings provide disabled access.
Read more information about parking near our venues.
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- Q. What should I wear to the theatre?
- A: Generally the dress code for events at our venues is smart casual. However, this is dependent on the type of event you are attending.
Opening nights for opera and ballet, and sometimes chamber music and orchestra concerts, tend to be formal. Typical attire on these occasions would be suits for men and cocktail wear for women. If you have received an invitation for a function before or after any of these events, check for the suggested dress code, which sometimes can be black tie. If you are attending later performances in the season, evening wear, office wear or smart casual clothes would be appropriate.
Dress for family shows and matinées is smart casual. For rock, pop, outdoor and festival events it is casual.
The best advice we can offer is to wear something you feel comfortable in so that you can relax and enjoy the performance.
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- Q. What is the temperature in the theatres likely to be?
- A: Each of the theatres at THE EDGE® is air-conditioned for comfort. Venues are heated or cooled, depending on the season, to provide a pleasant temperature for patrons. We recommend you wear something that you can remove or bring something to put on if you find you are too warm or cold.
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- Q. What should I do if I need help getting to my seat?
- A: Telephone THE EDGE® reception on 09 309 2677 before 5.00pm on the day of the show, and discuss your needs with the Duty Operations Manager and Supervision team. They will ensure you are looked after.
If you use a wheelchair, let SHOWBIZ NZ know when booking your tickets to take advantage of the flexible seating options in the theatre.
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- Q. I have trouble climbing stairs - is there a lift?
- A: Each of the venues offers disability access, however, in the heritage buildings - The Civic and Auckland Town Hall - this can sometimes be hard to find. A combination of lifts (elevators) and ramps ensures that all levels in each our venues can be accessed by audience members in wheelchairs or who have difficulty climbing stairs.
Lifts in the Aotea Centre are located at the southern end of the building towards Greys Avenue. In the Auckland Town Hall, there is a glass lift that can be found in the central atrium. The lift in The Civic is a little more difficult to locate. If you know you will need to use the lift in this venue, one of the attendants on duty will be able to assist you.
Please telephone THE EDGE® on 09 309 2677 several hours before the performance you are attending and we will ensure our Supervision Team is aware of your needs.
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- Q. How early should I arrive?
- A: We recommend you arrive at the theatre at least 20 minutes prior to the start of the show. This will allow you sufficient time to find your seats before the performance starts.
Some performances and events have a very strict lock-out policy to ensure that seated audience members and performers are not unduly disturbed. This means that latecomers will not be admitted to the theatre until a suitable break in the performance.
Lock-out policies are decided by the promoter of the event or the company performing, and are at their discretion. In some instances latecomers will not be admitted until the interval.
Please arrive early to avoid disappointment. Many of our patrons find that arriving one to two hours before the show and enjoying a drink or dinner first is a relaxed way to ensure that they find parking with ease and get to the venue in plenty of time.
To find out more about our Dinner & Show packages go to http://showbiznz.co.nz/DinnerShow.aspx
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- Q. What happens if I am late to the performance?
- A: You will be admitted at the first suitable break in the performance, as determined by the promoter of the event or performing company. In some cases the first suitable break may be the interval.
Some performances and events have a very strict lock-out policy to ensure that seated audience members and performers are not unduly disturbed.
Staff on the night will do all that they can to ensure you are able to enter the performance as soon as possible.
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- Q. What do Premium, A and B Reserve (and other ticket categories) refer to?
- A: The promoter of each show decides the price range of tickets and the location of the seats within the theatre that are assigned that ticket price. Each price is given a category or 'reserve'. The price and location of each reserve in the theatre changes with each show.
In most instances Premium is the highest price assigned to the best seating areas and B or C reserve is the lowest price.
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- Q. How do I know where my seat is?
- A: Your ticket will specify a Door, Seating Area (eg Circle, Stalls), Row and Seat. Start by finding your assigned Door, and our ushers will then direct you to your seat.
If you have any problems finding your seats, approach one of our friendly staff. They are trained and ready to assist.
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- Q. What do I do with my coat, bag or umbrella?
- A: You may be able to leave your coat, bag and/or umbrella at the Coat Check. There is a permanent Coat Check at the Aotea Centre (at Stalls level on the ground floor). In the case of The Civic and the Auckland Town Hall, coat check facilities will be available on an event-by-event basis determined by the promoter or performing company. We advise that you check with any of our front-of-house staff upon arrival, to see if this facility is available for the event you are attending.
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- Q. What do you mean by Stalls, Circle and Balcony?
- A: Venues have different seating levels, as follows:
Aotea Centre - ASB Auditorium
Stalls - the lower level (in the United States this is referred to as Orchestra level)
Circle - the second level, above the Stalls
Balcony - the third level, overlooking the Circle and the Stalls
The Civic
Stalls - the lower level
Circle - the second level, above the Stalls
Auckland Town Hall - The Great Hall
Stalls - the lower level
Circle - the second level, above the Stalls
Balcony - the third level, above the Circle and the Stalls
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- Q. Can I use my phone in the theatre?
- A: We ask that you turn your mobile phone off during any performances in our venues. Switching a phone to silent may eliminate noise, but the light from your phone is likely to be a distraction to other audience members.
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- Q. Can I take photos at the performance?
- A: Generally taking photos during performances is not permitted. It is a violation of copyright laws and flash photography can cause a safety hazard to performers. You will be reminded of this by the promoter of the event before the performance begins. If you are seen using a still or video camera, you will be asked to stop and your camera may be confiscated by an usher.
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- Q. Can't find the information you need?
- A: Please feel free to contact our Customer Service team on 0800 4 SHOWS (0800 4 74697) for more information about any of these issues.
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