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Terms & Conditions of Use Terms & Conditions of Sale

Terms & Conditions of Use

Welcome to ShowbizNZ Box Office!

ShowbizNZ Box Office and ShowbizNZ.co.nz (collectively referred to as the “Site”) is an online service owned and operated by Showbiz International Pty Ltd (ABN 40 085 982 789) hereinafter referred to as 'ShowbizNZ'.

Please read the Terms of Use carefully. By using or visiting the Site, you expressly agree to be bound by the following terms of use and all applicable laws and regulations governing the Site. If you choose not to be bound by the following Terms of Use then ShowbizNZ does not grant you the right to use the Site and you must not use this Site.

ShowbizNZ may vary these terms at any time. Any variations become effective on posting. By continuing to use the Site after the Terms of Use have been varied you agree to be bound by the variation.

The Contract
A contract shall be deemed to have been made between ShowbizNZ and the Customer booking upon the use of the site.

Services Provided
ShowbizNZ is offering its services to the Customer as a purveyor of hotel rooms, food & beverage, ground transportation, hospitality and event ticketing to theatre, concert and sporting events. ShowbizNZ is acting as an intermediary and or agent for suppliers in selling event services or in accepting reservations or booking for event services which are not directly supplied by ShowbizNZ.

ShowbizNZ is an Authorised Reseller
ShowbizNZ is an authorised agent appointed by Sellers to sell tickets to ShowbizNZ Affiliate Partners and Customers for events and as a component of travel and VIP packages with other Third Party Products and Services. When ShowbizNZ sells a ticket of admission, ShowbizNZ warrants that it is fully authorised to sell the ticket.

Copyright
You agree that you are only authorised to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for your personal use, unless otherwise specifically authorized by ShowbizNZ to do so. The content and software on this Site is the property of ShowbizNZ and its Affiliates/Partners.

Terms & Conditions of Sale

Before proceeding with your booking please read the Terms and Conditions of Sale carefully. These booking conditions incorporate the basis upon which bookings are accepted by ShowbizNZ and affiliated programs (hereinafter referred to as 'ShowbizNZ').

No Cancellations, Exchanges or Refunds
Once confirmed, bookings may not be cancelled, exchanged or refunded. Bookings are confirmed when full payment is received.

No Reselling
This ticket and/or package must not be resold or offered for resale at a premium (including via online auction sites) or used for advertising, promoting or other commercial purposes (including competitions or trade promotions) or to enhance the demand for other goods an services, either by the original purchaser or any subsequent bearer. If a ticket is sold in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission.

To Be Allocated (TBA) Seating
The specific seating arrangement for this event has not been yet confirmed by the presenter.

ShowbizNZ guarantees that if you purchase these seats online, you will receive seats for whichever seat category you choose to purchase. For example, if you purchase Gold seating, we guarantee you will be seated in the Gold section.

Specific seat locations will be finalised closer to the event and will be confirmed on your ticket(s).

General Admission (GA)
General Admission (GA) tickets are for free standing or seating space within a specified zone only, there is no allocation of any particular seat given.

Tickets Collection & Dispatch

Ticket & Voucher Delivery
Ticket delivery options are made available for bookings made 14 days or more prior to event date. Customers will receive the tickets, vouchers or booking documents no later than 7 days out from the performance. If circumstances arise that prevent us from sending out the tickets, we guarantee that customers will be contacted directly to ensure an alternative arrangement is made.

Ticket & Voucher Collection
Bookings made within 14 days of the event will need to be collected at the venue. Show tickets can be collected from 2 hours and up to 15 minutes prior to the performance start time at the Venue Box Office. For all Hotel, Restaurant and Attraction bookings, the email booking confirmation is the voucher. Customers can present the email confirmation at the reservation desk at the venue 15 minutes prior to booking time. For verification purposes, please also have the credit card used in the transaction and photo identification for all collections.

Ticket collection procedures will apply to all bookings made by customers reside outside of New Zealand or for purchase of general admission show tickets.

Event Changes
Information, cast and event dates are subject to change. ShowbizNZ is not responsible for any cancellation or rescheduling of events or for changes in the programme or performers.

In the case of an event itself being cancelled or postponed you will be refunded the amount paid in full, less any service and handling fees. ShowbizNZ reserves the right to retain any service fees and charges incurred on procuring hotel, hospitality and transfers arrangements including but not limited to deposits paid and forfeited.

However, if an event is cancelled or postponed after it has commenced, ticket holders will not have the right to exchange or receive a refund on tickets or packaged elements (hotel, hospitality and transfers).

The presenter shall at its own discretion place restrictions for requesting a refund and the period and time within the ticket holder could request a refund. ShowbizNZ reserves the right to decline refund requests made after the advertised cancellation time period.

Price Changes
All prices are subject to change without prior notice until your booking is confirmed.

Full Payment Amounts to Confirmation
Upon acceptance of the booking, the booking must be paid for in full immediately. Once a booking has been paid in full it is deemed confirmed, after which tickets and packages cannot be exchanged, cancelled or refunded. These charges may not appear on your credit card statement for up to 21 days.

GST/TAX’S
All prices quoted are inclusive of all tax's/Goods and Services Tax (GST). In event of the rate of GST being increased between the acceptance of a booking and an event the client shall be liable to pay such increase before tickets are issued.

Package Prices
All prices published for each package are per person rates except for hotel and accommodations.

Pricing Policy and ShowSafe Guarantee
ShowbizNZ offers a 100% ShowSafe buyer guarantee for all ticket bookings.
When you complete your purchase and receive your ShowbizNZ purchase confirmation email from us, we offer a money back guarantee that;
1. Your ticket(s) and any associated package products are 100% authentic. All ShowbizNZ tickets and packages are acquired and/or developed with the full approval of the event promoter/producer, and where required, under duly authorised commercial supply arrangements with ticket agents and/or venues.
2. You'll receive your tickets vouchers or documents for your confirmed purchase well before the date and time of your chosen event. Ticket delivery options are made available for bookings made 14 days or more prior to event date and customers will receive the tickets, vouchers or booking documents no later than 7 days out from the performance. If circumstances arise that prevent us from sending out the tickets, we guarantee that we will contact you directly to ensure an alternative arrangement is made.
  
  For bookings made within 14 days of the event, tickets will need to be collected at the venue.
3. Selected seats in any single transaction will be located side-by-side unless stated otherwise.
4. ShowbizNZ will advise of any limitations, restrictions, or special conditions relating to the event and will disclose all the information available regarding the specific seats or seating area for a given performance during the ticket booking.
5. In the event that specific seat selection has not been confirmed at the time of your booking , ShowbizNZ will still guarantee that you will receive seats for whichever seat category you choose to purchase and will let you know prior to purchase by displaying TBA (To Be Allocated) in the seating allocation. For example, if you purchase Gold seating, we guarantee you will be seated in the Gold section. Specific seat locations will be finalised closer to the event and will be confirmed on your ticket(s).
If we have not met any of the above conditions in our ShowSafe Guarantee, please let us know immediately so that we can arrange a refund.

ShowbizNZ Pricing Policy
All stated and package prices are inclusive of Tax’s/GST. ShowbizNZ’s advertised ticket and package prices include the base supply cost of the ticket/s, plus any premium and/or pre-sale access fees and ticket agent or service fees levied by the supplier/s and charged to ShowbizNZ to secure allocations, plus a ShowbizNZ service fee of not more than 15% of the total supply price.

Any ticket fees and charges above the face value printed on tickets reflects the cost of obtaining seating, and includes fees charged for securing premium or VIP seating, and/or pre-sale access and is based on market demand, and seat availability and location on the available date on offer. ShowbizNZ at all times uses its best endeavours to ensure the supply price of the tickets is a fair market rate relative to the quality seating allocations we secure from promoters and producers.

Concession cards must be shown to obtain discounts (where applicable). Concession tickets can only be collected from the ShowbizNZ and concession card must be shown upon collection.

This pricing policy and ShowSafe guarantee apply to all bookings completed through the ShowbizNZ website and/or through our Retail Call Centre.

Packages Product Information Disclaimer
Hotel, restaurant and other third party hospitality product descriptions are based on current hotel guides and contractual agreements provided by hotels and suppliers. Any facilities shown as included are subject to change at any time. The standards of accommodation and other services are based on various factors, which are generally accepted as indicative of a certain class; however we do not represent or guarantee the standard, class or fitness for purpose of that accommodation or service.

Hotel / Restaurant Cancellation Fees
Hotel/Restaurant cancellation fees will apply and are determined on a case by case basis and are subject to agreements between ShowbizNZ and the hotel/restaurant management. In the case of an event being cancelled or re-scheduled the monies paid for the accommodation component of the package is non-refundable.

Hotel Check in/out
Generally hotel check-in is 3pm and most hotels expect departing guests to vacate rooms by 10am on the date of departure to allow for cleaning and maid service.

Travel Insurance
Where accommodation and/or travel arrangements are included in your booking we strongly recommend that you purchase a comprehensive travel insurance policy.

Lost Tickets
When allocated seating tickets are lost or stolen the Customer must be able to produce proof of their original purchase prior to a Lost Ticket Voucher being issued. Replacement of lost tickets is subject to the venue and or ticket agents lost ticket replacement terms and conditions. ShowbizNZ reserves the right to charge an administration fee if a lost ticket voucher needs to be issued.

ShowbizNZ reserves the right not to replace tickets where seating is not allocated (general admission).

Responsibility Agent
ShowbizNZ agrees to offer its services to the Customer as a purveyor of hotel rooms, restaurant reservations, leisure activity, ground transportation, hospitality and event ticketing to theatre, concert and sporting events. ShowbizNZ is acting as an intermediary and or agent for suppliers in selling event services or in accepting reservations or booking for event services which are not directly supplied by ShowbizNZ.

Independent Contractors
Services provided in conjunction with these events are rendered by suppliers acting as independent contractors and not as agents or employees of ShowbizNZ. ShowbizNZ therefore shall not be responsible for breach of contract for any intentional or careless actions or omissions on the part of such suppliers, which result in any loss, damage, delay or injury to the Customer or Customers travel companions.

Third Party Information
ShowbizNZ has/have utilised information provided by third party companies and all attempts have been made to ensure the accuracy of this information. Alterations and amendments can occur. ShowbizNZ cannot be held responsible.

Accepts No Liability for Acts by Others outside of Direct Control
ShowbizNZ finalises all arrangements upon the express condition that it shall not be liable, apart from non-excludable liability, for any injury, death, damage, loss, accident, delays, generally or irregularity which may be occasioned either by reason of any defect in any venue, or vehicle or through the acts of omission, default whether negligent or otherwise, of companies or persons engaged in connection with your booking pursuant to a contract between them and yourselves and over whom we have no direct and exclusive control.

Accepts No Liability for others Acts which are Not Preventable
We do not accept liability in contract or in tort (actionable wrong) of any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control or which are not preventable by reasonable diligence on our part including but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action (whether or not involving our employees and even though such action may be settled by acceding to the demands of a labour group).

Independence
ShowbizNZ is an independently owned and operated business. Any reference to specific events herein is made only for clear identification and reference of potential purchases by customers of ShowbizNZ and reference to an event is not intended to imply nor should it be understood or assumed that ShowbizNZ is endorsed by, sponsored by, approved by or otherwise affiliated with the organisers and/or sponsors of the events herein.

Unenforceable
If any part of this agreement is held to be unenforceable, the unenforceable part must be given effect to the greatest extent possible and the remainder will remain in full force and effect. This agreement is governed by the laws of New Zealand. You irrevocably submit to the exclusive jurisdiction of the courts of New Zealand.

Law & Construction
The contract of these terms of use shall be governed by the law of New Zealand and ShowbizNZ and the client hereby submits to the exclusive jurisdiction the law of New Zealand Courts in all matters regarding the contracts and these Terms of Use. All prices are subject to change should Governments introduce a tax or increase an existing tax of any kind on our products.

Terms of Use / Privacy Policy
The ShowbizNZ Terms of Use and the ShowbizNZ Privacy Policy are incorporated into these Terms of Sale and apply to all sales through this Site.