A: At ShowbizNZ Box Office we are committed to providing great shows, great seats and the best possible service to our customers. We believe that online ordering gives you
the most convenient way to order tickets.
Booking with ShowbizNZ Box Office is easy. Simply select the show you are interested in and then follow the instructions. You will be presented with all the available dates and show package options.
In order to check availability, simply select the number of
tickets required and the date & time. We can also be contacted by phone on 0800 4 SHOWS, 9am - 8pm Mon-Fri, 10am - 6pm Sat, and 10am - 4pm Sun (NZ time)
A: When you purchase through ShowbizNZ Box Office online, you are using a
'real-time' booking system. This means that you have access to all the same shows
and seats as patrons who choose to book by phone or fax.
In fact, when you book online you also save NZ$5.00 per booking.
A: Yes! The ShowbizNZ Box Office site has been developed to accept international credit cards. All tickets for overseas clients are left at the box office for collection one hour prior to performance time, so please take your confirmation and your passport with you to the venue.
A: Yes! ShowbizNZ Box Office offers a worldwide booking service. We have links to many of the major shows in Australia, New York, Las Vegas, London and New Zealand available directly on the website, or for other shows/locations, simply call us and let us know what you'd like, including event name, preferred performance dates and number of ticket required. We will confirm price and availability by the following business day. Vouchers for the tickets will be posted to you prior to your departure. Tickets will need to be picked up in exchange for your voucher at the Event box office just before the show.
A: If there is an event or performer you have heard might be coming to
New Zealand, register on the Showbiz Waitlist. We will hold your
registration and should tickets become available we will contact
you to confirm your booking. As ShowbizNZ Box Office often has access to tickets
to popular events prior to public sale, it can be extremely advantageous to be
listed with the Showbiz Waitlist.
A: We can accommodate most seating requests. Please call one of our friendly team to ensure we cater for your special requests. Please note whilst we will endeavor to fulfill your request we are unable to guarantee special requests.
A: Seat locations usually displayed during the booking process of your tickets and
on the booking confirmation email. Your seat location will also be printed on your
tickets. If your booking confirmation email displays TBA (To Be Allocated) for your
seat allocation, the specific seating arrangement for this event has not been confirmed
by the event presenter. However, ShowbizNZ Box Office guarantees that you will receive
seats for whichever seats category you choose to purchase. Specific seat locations
will be finalised closer to the event and will be confirmed on your tickets.
A: ShowbizNZ Box Office accepts most major credit cards including American Express, MasterCard, Visa, and Diners Club. Be assured that Showbiz is a secure online site, your credit card details are safe to send over the internet. If you do not hold a credit card, please, phone us about making alternative payment arrangements
A: Generally we do not offer children's priced tickets. The reason for this is that
our suppliers will not usually offer discounted ticket prices. Occasionally we do
offer children's prices for children oriented shows. If a child's price does not
show on the site, it is unfortunately not available.
A: ShowbizNZ Box Office charges your card whilst the booking is being processed. If
the charge is declined, ShowbizNZ Box Office will contact you to arrange alternative
payment methods.
A:You'll receive your ticket vouchers or documents for your confirmed purchase well before the date and time of your chosen event. If the tickets are purchased 31 days or more prior to the performance, then tickets will be mailed out at least 28 days before the show. If circumstances arise that prevent us from sending out the tickets at least 28 days prior to the performance, we guarantee that we will contact you directly to ensure a timely delivery.
If tickets are purchased within 30 days of the performance, tickets will need to be collected at the Show's box office from two hours before the start of the performance.
N.B. If you reside outside of Australia or New Zealand all tickets will be made available for collection at the venue from two hours prior to the scheduled event time.
A: Unfortunately event cancellations happen, though only very occasionally. If the
promoter cancels an event, please return your tickets to us along with all of your
contact details and the booking number. Once we have received your tickets for the
performance and have been authorised by the promoter, you will be refunded the amount
paid in full less the service fee.
If the promoter postpones an event, your tickets are valid for the new date/time.
If you are unable to attend the new date, there may be limitations set by the promoter
as to how refunds will be handled. If you are unable to attend the rescheduled date,
and refunds are authorised by the promoter, you will be refunded the amount paid
in full less the service fee. For further details please, phone or fax us.
A: Your confirmation would have stated the terms and conditions of booking with ShowbizNZ Box Office. There are no refunds, cancellations or exchanges once bookings have been confirmed. This is in line
with the
Entertainment Industry Code of Fair Practice.
A: Please email, phone or fax us as soon as possible. We will attempt to replace
your tickets, whilst this is not always possible we will do our best to gain admittance
to the venue for you. The theft of tickets should be reported to the police. Replacement
of lost and misplaced tickets is subject to a service fee of $10 per ticket.
A: Some of our tickets are printed using a thermal ticket printer. This means that
exposure to sunlight or other heat sources can blacken these tickets. Black tickets
cannot be used as admission to a venue. If this does happen please email, phone
or fax us as soon as possible. We will attempt to replace your tickets, whilst this
is not always possible we will do our best to gain admittance to the venue for you.
Replacement of these tickets is subject to a $10 per ticket service fee.
A: Please fax or phone us with your requirements
A: Please fax or phone us and we will see if we can get tickets to the event for you.
A: This site currently supports Macs using the Firefox browser, but not Safari.
You can download the Mac version of Firefox
here.