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FAQ
Frequently Asked Questions
Need help?
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 Information icons are located throughout the ShowbizNZ website.
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- Q. How do I buy tickets online?
- A: At ShowbizNZ Box Office we are committed to providing great shows, great seats and the best
possible service to our customers. We believe that online ordering gives you
the most convenient way to order tickets.
Booking with ShowbizNZ Box Office is easy. Simply select the show you are interested in and then follow the instructions. You will be presented with all the available dates and show package options.
In order to check availability, simply select the number of
tickets required and the date & time. We can
also be contacted by phone on 0800 4 SHOWS, 9am - 8pm Mon-Fri, 10am - 6pm Sat, and 10am - 4pm Sun (NZ time)
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- Q. What are the
benefits to me buying online? Does buying online disadvantage the variety of
seats that I can access?
- A: When you purchase through ShowbizNZ Box Office online, you are using a
'real-time' booking system. This means that you have access to all the same shows
and seats as patrons who choose to book by phone or fax.
In fact, when you book online you also save NZ$5.00 per booking.
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- Q. I am not an NZ resident but I am coming to New Zealand and want to
book a show online, is this possible?
- A: Yes! The ShowbizNZ Box Office site has been developed to accept international credit cards. All
tickets for overseas clients are left at the box office for collection from two hours prior to the scheduled event time, so please take your confirmation with you to the
venue.
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- Q. I want
to book tickets to a show overseas. Can I do this?
- A: Yes! ShowbizNZ Box Office offers a worldwide booking service in association
with Global Tickets. Once you have decided on the shows required, simply
call us and let us know what you'd like including event
name, preferred performance dates and number of ticket required. We will
confirm price and availability by the following business day. Vouchers for the tickets will be
posted to you prior to your departure. Tickets will need to be picked up in exchange for your voucher at the local box office just before the show.
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- Q. I
want to be added to the ShowbizNZ Box Office Waitlist for a possible upcoming
event.
- A: If there is an event or performer you have heard might be coming to
Australia or New Zealand, register on the ShowbizNZ Box Office Waitlist. We will hold your
registration and should tickets become available we will contact
you to confirm your booking. As ShowbizNZ Box Office often has access to tickets
to popular events prior to public sale, it can be extremely advantageous to be
listed with the ShowbizNZ Box Office Waitlist.
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- Q. I need an aisle seat, or I have other special seating requirements (eg:
Wheelchair access, hearing difficulties), or I am bringing a Guide Dog with me,
does this matter?
- A: We can accommodate most seating requests, please phone or fax us with details. Whilst we will endeavor to fulfil your request we are unable to guarantee special requests.
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- Q. Where will my seats be?
- A: Seat locations are displayed during the booking process of your tickets and on the booking confirmation email. Your seat location will also be printed on your tickets. If your booking confirmation email displays TBA (To Be Allocated) for your seat allocation, the specific seating arrangement for this event has not been confirmed by the event presenter. However, ShowbizNZ Box Office guarantees that you will receive seats for whichever seat category you choose to purchase. Specific seat locations will be finalised closer to the event and will be confirmed on your tickets.
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- Q. How can I pay for my tickets?
- A: ShowbizNZ Box Office accepts most major credit cards including American
Express, MasterCard, VISA, and Diners Club. Be assured that ShowbizNZ Box Office
is a secure online site, your credit card details are safe to send over the
internet. If you do not hold a credit card, please, phone or fax us about
making alternative payment arrangements.
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- Q. I have a concession card or I need some children's tickets?
- A: Generally we do not offer children's priced tickets. The reason for this is
that our
suppliers will not usually offer discounted ticket prices. Occasionally we do offer
children's prices for children oriented shows. If a child's price does not show on the site, it is
unfortunately not available.
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- Q. When do you charge my card?
- A: ShowbizNZ Box Office charges your card whilst the booking is being processed.
If the charge is declined, ShowbizNZ Box Office will contact you to arrange
alternative payment methods.
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- Q. When will my tickets arrive?
- A:You'll receive your ticket vouchers or documents for your confirmed purchase well before the date and time of your chosen event. If the tickets are purchased 31 days or more prior to the performance, then tickets will be mailed out at least 28 days before the show. If circumstances arise that prevent us from sending out the tickets at least 28 days prior to the performance, we guarantee that we will contact you directly to ensure a timely delivery.
If tickets are purchased within 30 days of the performance, tickets will need to be collected at the Show's box office from two hours before the start of the performance.
N.B. If you reside outside of Australia or New Zealand all tickets will be made available for collection at the venue from two hours prior to the scheduled event time.
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- Q. I purchased tickets for an event and that event has been cancelled or
postponed, what happens now?
- A: Unfortunately event cancellations happen, though only very occasionally. If the
promoter cancels an event, please return your tickets to us along with all of
your contact details and the booking number. Once we have received your tickets
for the performance and have been authorised by the promoter, you will be
refunded the amount paid in full less the service fee.
If the promoter postpones an event, your tickets are valid for the new
date/time. If you are unable to attend the new date, there may be limitations
set by the promoter as to how refunds will be handled. If you are unable to
attend the rescheduled date, and refunds are authorised by the promoter, you
will be refunded the amount paid in full less the service fee. For further
details, please phone or fax us.
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- Q. I need to cancel an order. What should I do?
- A: Your confirmation would have stated the terms and
conditions of booking with ShowbizNZ Box Office. There are no refunds,
cancellations or exchanges once bookings have been confirmed. This is in line
with the Entertainment Industry Code of Fair Practice.
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- Q. My tickets have been lost/stolen/misplaced, what should I do?
- A: Please email, phone or fax us as soon as possible. We will attempt to
replace your tickets, whilst this is not always possible we will do our best to
gain admittance to the venue for you. The theft of tickets should be reported
to the police. Replacement of lost and misplaced tickets is subject to a
service fee of $10 per booking.
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- Q. I have received my ticket from you but they have turned black, what has
happened?
- A: Some of our tickets are printed using a thermal ticket printer. This means that
exposure to sunlight or other heat sources can blacken these tickets. Black
tickets cannot be used as admission to a venue. If this does happen please
email, phone or fax us as soon as possible. We will attempt to replace your
tickets, whilst this is not always possible we will do our best to gain
admittance to the venue for you. Replacement of these tickets is subject to a
$10 per booking service fee.
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- Q. I wish to purchase 12 tickets but there is a limit of 10 for the online
ordering, what do I do?
- A: Please fax, or phone us with your requirements.
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- Q. I want to buy tickets to an event that is not listed?
- A: Please phone or fax us and we will see if we can get tickets to the event
for you.
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- Q. Do you support Macs?
- A: This site currently supports Macs using the Firefox browser, but not Safari. You can download the Mac version of Firefox here.
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- Q. Where is the FAQ for events at The Edge Venues?
- A: Click here for The Edge FAQ.
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